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This year retailers impose stricter guidelines, especially on open items

Even the most fool-proof gifts are subject to returns during shopping. In fact, 19% of people plan on returning a gift after the holidays, according to a recent Consumer Reports poll. But returning items may not be as easy or affordable as in years past. Holiday headaches will last long after the season is over, as return shipping costs, restocking fees and other gotchas prevail.

Most retailers have perfectly reasonable return policies, but some are better than others, according to Consumer Reports senior editor Tod Marks. “With so many stores selling the same or similar merchandise, where you buy can almost be as important as what you buy,” said Marks, who pens the “Tightwad Tod” shopping blog on www.ConsumerReports.org. “However, there is good news: Most big retailers will generally accept returns on merchandise purchased between November and Christmas through the end of January.”

Hassle-free return tactics
Because even the best gifts don’t always fare well with recipients, it’s best to be prepared before the purchase is made. Check privacy policies and terms of agreement, not just the returns section of a retailer’s site. Consumer Reports also recommends shoppers should:
Get a receipt or gift receipt. Despite longer grace periods, retailers are becoming more insistent on a receipt in order to get a refund, and they’re more inclined to turn away customers without proof of purchase. Without a receipt, they may offer a store credit for the lowest price the item sold for.
Keep packaging intact. Stores are likely to refuse a return if the packaging materials are open or discarded. Even a missing instruction manual, cords and cables or warranty card can give retailers reason to deny the return.
Be wary online. Don’t just throw it in a box and mail it back. Online returns usually require a packing slip (typically included in any gift order), and a return authorization number. Call ahead to ensure that all requirements are being met.
Don’t break seals or cut out UPC codes. Items like computer software, video games, CDs and DVDs aren’t generally returnable for another title after the seal has been broken. If an item comes with a rebate offer, make sure it works before removing the UPC code to redeem the rebate.

SOURCE Consumer Reports